What is the no communication from primary decoder error?
This error is among the most common among dstv owners, especially if you have an extra view setup. It will be displayed on your TV as error E143-0. You can also identify when there is no communication from primary decoder when all your secondary decoders aren’t broadcasting anything. It plays a huge role in your viewing experience, and you should ensure the error is corrected as fast as possible.
What causes “E143-0 no communication from primary decoder.”
This error mostly occurs in extra view connections, and it is caused by problems in your connection. The error could either occur during the installation process or after you have completed the extra view connection and have proceeded to the installation wizard.
The first cause of no communication from primary decoder error occurs when your decoder hasn’t been activated by Multichoice. After you create an extra view connection, you must inform them of your signal activation. If you haven’t gotten the approval, you will experience no communication from primary decoder error.
Another cause can come from your secondary getting a poor signal from the primary decoder. It could be from a damaged dstv heartbeat cable or a poorly installed satellite. When you identify what is causing no communication from primary decoder in your extra view setup, you can correct it.
How to fix no communication from primary decoder error
The problem comes from extra view connections, and thus when the no communication from primary decoder error pops up on your screen, know where to start. First, you should ensure Multichoice is informed of your extra view connection when you install it. They will have to activate it. When they do, you won’t experience the no communication from primary decoder error.
You can also solve the no communication from primary decoder error by looking into your cable connection. Ensure the heartbeat cable in your extra view connection is not cut or worn out. If it is, you can replace it and prevent any signal leakages.
Another way to fix the problem is through installing a new diplexer if yours is damaged. Making these corrections will help you fix no communication from primary decoder error messages.
https://en.wikipedia.org/wiki/DStv
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